POST-CALL SURVEYS
Know whether your students, parents, and faculty are happy with automatic, customizable surveys using scales, true/false, agree/disagree, and multiple choice questions.

Waters Edge School District named best in Newport County and Top 100 in the Nation!

How Can We Help You?

Auto-Pay Fees by Phone

(425) 651-2492SELF-SERVICE OPTIONS
Let students and parents handle standard tasks themselves like making a payment using interactive voice response.

Have a question or request?

Check Your Student's GPA

(425) 651-2492SELF-SERVICE OPTIONS
Allow parents or guardians to securely access information like registration status, student balances, GPA, etc.

Reaching Us Is EasyOMNICHANNEL OPTIONS
Give your students, parents, and faculty more choices with voice, chat, SMS, and email. Monitor and track interactions to improve student, parent, and faculty satisfaction.

CALL QUEUES
Place calls in queues with customized messaging and options for callers to receive a callback so you never miss a call.

Give Us A Call

We'll route you to the right contact every time.

SMS TEXT QUEUES
Reduce your call volume and let staff members answer multiple texts simultaneously. Queue messages, auto-respond, and prioritize texts just like you would with voice calls.

Text Us

Don't wait on hold. Text us at your convenience.

EMAIL QUEUES
Route emails to specific queues based on key phrases (e.g., parent teacher conference, absences, school lunches, etc.) or the receiving email address.

Send email

Perfect if you need to send and receive attachments.

USE WITH UNIFIED COMMUNICATIONS
Use our UCaaS solution to provide secure faculty visits or virtual classes via video conferencing.

Schedule a virtual appointment

Get administration or faculty assistance without going into the school.

BRANDABLE WEBCHAT
Make it easier for district families visiting your site to contact you. Proactively invite users to chat. Use chat IVRs to handle common requests. Use custom forms to capture details before placing chat in queue.

Web Chat

Have a question? Click the chat icon to connect with us today.

Better Parent/Guardian Experiences with
Contact Center for K-12

Never Miss an Important Call

Place calls in queue or give parents/guardians the option for a callback. Quickly route them to the right person every time.

Send Timely Reminders

Proactively send notifications (weather, safety, events), alert low lunch balances, or school closure reminders with parents/guardians and students using automated two-way notifications via voice, text, and email.

Give Parents/Guardians More Ways To Connect

Make it easier for district families visiting your site to contact you (especially for sensitive topics) via email, webchat, or SMS text messages.

Reduce Call Volume with Self-Service Tools

Give parents/guardians the convenience of paying student feeds or finding answers to common questions using self-service tools.

Get Happier Parents/Guardians with Quality Management

Track how well interactions went with call monitoring, recordings, and post-call surveys. Use AI to focus on the right calls with sentiment analysis.

Perfect For:

  • District websites
  • Elementary schools
  • Middle schools
  • High schools
  • Private schools
  • Charter Schools
  • Day programs

Use Cases:

  • Faculty Appointment Booking & Confirmation
  • Tuition, Lunch, PTA, and other Fee Payments
  • Application/Registration Status
  • Student and Faculty Notifications (weather, safety, campus events)
  • IT Help for Students and Faculty
  • Anonymous Student Help Hotlines
AICPA SOC 2 Compliant
PCI DSS

Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).