POST-CALL SURVEYS
Know whether your guests are happy with automatic, customizable surveys using scales, true/false, agree/disagree, and multiple choice questions.

Find out why visitors
give us 5 stars!

How Can We Help You?

Make an Appointment

Pay Bill By Phone

(916) 221-7847SELF-SERVICE OPTIONS
Let guests handle standard tasks themselves like making a payment using interactive voice response.

Contactless Check Out

(916) 221-7847SELF-SERVICE OPTIONS
Allow guests to securely access information like reservation details, trip itineraries, etc. without talking to staff.

Reaching Us Is EasyOMNICHANNEL OPTIONS
Give your guests more choices with voice, chat, SMS, and email. Monitor and track interactions to improve guest satisfaction.

CALL QUEUES
Place calls in queues with customized messaging and options for guests to receive a callback so you never miss a call.

Give Us A Call

Whether you're planning a stay or have questions about your visit, we'll quickly connect you to the right person.

SMS TEXT QUEUES
Reduce your call volume and let staff members answer multiple texts simultaneously. Queue messages, auto-respond, and prioritize texts like you would with voice calls.

Text Us

Get the same great service over SMS text.

EMAIL QUEUES
Route emails to specific queues based on key phrases (e.g., bookings, reservations, vacation packages, etc.) or the receiving email address.

Send email

Perfect if you need to send and receive attachments.

USE WITH UNIFIED COMMUNICATIONS
Use our UCaaS solution to provide secure virtual meetings via video conferencing.

Schedule Virtual Visit

Meet with our Event Director virtually to plan your next event.

BRANDABLE WEBCHAT
Make it easier for guests visiting your site to contact you while also driving revenue. Proactively invite users to chat. Use chat IVRs to handle common requests. Use custom forms to capture details before placing chat in queue.

Web Chat

Have a question? Click the chat icon to connect with our hospitality team today.

Better Guest Experiences with Intermedia
Contact Center for Hospitality

Never Miss an Important Call

Place calls in queue or give guests the option for a callback. Quickly route them to the right person every time.

Send Timely Reminders

Proactively confirm appointments with customers by using automated two-way notifications via voice, text, and email.

Give Guests More Ways To Connect

Make it easier for guests to interact with you (especially for sensitive topics) via email, webchat, or SMS text messages.

Reduce Call Volume with Self-Service Tools

Give guests the convenience of paying bills or finding answers to common questions using self-service tools.

Get Happier Guests with Quality Management

Track how well guests interactions went with call monitoring, recordings, and post-call surveys. Use AI to focus on the right calls with sentiment analysis.

Improve Guest Interactions with Monitoring and Archiving

Track and document guest interactions. Monitor calls and chats and use AI to flag conversations for review based on key phrases.

Perfect For:

  • Hotels
  • Motels
  • Resorts
  • Vacation Rentals
  • Bed and Breakfasts
  • Spa and Wellness Centers

Use Cases:

  • Reservation and Booking
  • Guest Support
  • Room Service and Inquiries
  • Billing and Payments
  • Loyalty Programs
  • Checkout and Departures
AICPA SOC 2 Compliant
PCI DSS

Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).