Survey
POST-CALL SURVEYS
Know whether your patients are happy with automatic, customizable surveys using scales, true/false, agree/disagree, and multiple choice questions.

Thank you for rating us
Best in State for Patient Experience!

How Can We Help You?

Make an Appointment

Auto-Pay Bill by Phone

(703) 466-0688SELF-SERVICE OPTIONS
Let patients handle standard tasks themselves like making a payment using interactive voice response.

Get Contactless Lab Results

(703) 466-0688SELF-SERVICE OPTIONS
Allow patients to securely access information like lab results, bill balances, etc. without talking to staff.

Reaching Us Is EasyOMNICHANNEL OPTIONS
Give your patients more choices with voice, chat, SMS, and email. Monitor and track interactions to improve patient satisfaction.

CALL QUEUES
Place calls in queues with customized messaging and options for patients to receive a callback so you never miss a call.

Give Us A Call

We'll route you to the right contact every time.

SMS TEXT QUEUES
Reduce your call volume and let staff members answer multiple texts simultaneously. Queue messages, auto-respond, and prioritize texts just like you would with voice calls.

Text Us

Great for discrete conversations!

EMAIL QUEUES
Route emails to specific queues based on key phrases or the receiving email address.

Send email

Perfect if you need to send and receive attachments.

USE WITH UNIFIED COMMUNICATIONS
Use our UCaaS solution to provide secure telehealth visits via video conferencing.

Schedule a Telehealth Consult

Get the help you need even if you can't make it to the office.

BRANDABLE WEBCHAT
Make it easier for patients visiting your site to contact you while also increasing new patient sign ups. Proactively invite users to chat. Use chat IVRs to handle common requests. Use custom forms to capture details before placing chat in queue.

Web Chat

Get the help you need even if you can't make it to the office.

Better Patient Experiences with
Contact Center for Healthcare

Never Miss a Patient Call

Place calls in queue or give patients the option for a callback. Quickly route customers to the right person every time.

Send Timely Reminders

Proactively confirm appointments with patients, prescription refill notices, and more using automated, two-way notifications via voice, text, and email.

Give Patients More Ways To Connect

Make it easier for patients to interact with you (especially for sensitive topics) via email, webchat, or SMS text messages.

Reduce Call Volume with Self-Service Tools

Give patients the convenience of paying bills or finding answers to common questions using self-service tools.

Get Happier Patients with Quality Management

Track how well patient interactions went with call monitoring, recordings, and post-call surveys. Use AI to focus on the right calls with sentiment analysis.

Perfect For:

  • Health Systems/IDNs
  • Outpatient Services
  • Pharmacy
  • Private Practices
  • Dental
  • Home Health & Hospice
  • Veterinary

Use Cases:

  • Appointment Booking & Confirmation
  • Lab/Diagnostic Results
  • Bill Payment
  • Telehealth
  • Prescription Refills
PCI DSS

Our solutions conform with HIPAA requirements and we will execute a HIPAA Business Associate Agreement with Covered Entities.

HIPAA

Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).