POST-CALL SURVEYS
Know whether your citizens are happy with automatic, customizable surveys using scales, true/false, agree/disagree, and multiple choice questions.
Know whether your citizens are happy with automatic, customizable surveys using scales, true/false, agree/disagree, and multiple choice questions.
Thank you for rating Winterton the best city in the state!
How Can We Help You?
Need to Get in Touch?
Auto-Pay Fees
by Phone
(425) 651-2504SELF-SERVICE OPTIONS
Let citizens handle standard tasks themselves like making a payment using interactive voice response.
Check your Business
Application Status
(425) 651-2504SELF-SERVICE OPTIONS
Allow citizens to securely access information like fees/fines, permits/licenses, police reports, council dates, etc. without talking to staff.
Reaching Us Is EasyOMNICHANNEL OPTIONS
Give your citizens more choices with voice, chat, SMS, and email. Monitor and track interactions to improve citizen satisfaction.
CALL QUEUES
Place calls in queues with customized messaging and options for citizens to receive a callback so you never miss a call.
Place calls in queues with customized messaging and options for citizens to receive a callback so you never miss a call.
Give Us A Call
We'll route you to the right contact every time.
SMS TEXT QUEUES
Reduce your call volume and let employees answer multiple texts simultaneously. Queue messages, auto-respond, and prioritize texts just like you would with voice calls. An especially good option for those with disabilities.
Reduce your call volume and let employees answer multiple texts simultaneously. Queue messages, auto-respond, and prioritize texts just like you would with voice calls. An especially good option for those with disabilities.
Text Us
No need to call. Easily connect with us via text. Great for discrete conversations!
EMAIL QUEUES
Route emails to specific queues based on key phrases (e.g., permits, tickets, zoning, etc.) or the receiving email address.
Route emails to specific queues based on key phrases (e.g., permits, tickets, zoning, etc.) or the receiving email address.
Send email
Perfect if you need to send and receive attachments.
USE WITH UNIFIED COMMUNICATIONS
Use our UCaaS solution to provide meetings via video conferencing.
Use our UCaaS solution to provide meetings via video conferencing.
Join our Virtual Town Halls
Stay connected with the community from the comfort of your home.
BRANDABLE WEBCHAT
Make it easier for citizens visiting your site to contact you. Proactively invite users to chat. Use chat IVRs to handle common requests. Use custom forms to capture details before placing chat in queue.
Make it easier for citizens visiting your site to contact you. Proactively invite users to chat. Use chat IVRs to handle common requests. Use custom forms to capture details before placing chat in queue.
Web Chat
Have a question? Chat online with us now!
