POST-CALL SURVEYS
Know whether your citizens are happy with automatic, customizable surveys using scales, true/false, agree/disagree, and multiple choice questions.

Thank you for rating Winterton the best city in the state!

How Can We Help You?

Need to Get in Touch?

Auto-Pay Fees
by Phone

(425) 651-2504SELF-SERVICE OPTIONS
Let citizens handle standard tasks themselves like making a payment using interactive voice response.

Check your Business
Application Status

(425) 651-2504SELF-SERVICE OPTIONS
Allow citizens to securely access information like fees/fines, permits/licenses, police reports, council dates, etc. without talking to staff.

Reaching Us Is EasyOMNICHANNEL OPTIONS
Give your citizens more choices with voice, chat, SMS, and email. Monitor and track interactions to improve citizen satisfaction.

CALL QUEUES
Place calls in queues with customized messaging and options for citizens to receive a callback so you never miss a call.

Give Us A Call

We'll route you to the right contact every time.

SMS TEXT QUEUES
Reduce your call volume and let employees answer multiple texts simultaneously. Queue messages, auto-respond, and prioritize texts just like you would with voice calls. An especially good option for those with disabilities.

Text Us

No need to call. Easily connect with us via text. Great for discrete conversations!

EMAIL QUEUES
Route emails to specific queues based on key phrases (e.g., permits, tickets, zoning, etc.) or the receiving email address.

Send email

Perfect if you need to send and receive attachments.

USE WITH UNIFIED COMMUNICATIONS
Use our UCaaS solution to provide meetings via video conferencing.

Join our Virtual Town Halls

Stay connected with the community from the comfort of your home.

BRANDABLE WEBCHAT
Make it easier for citizens visiting your site to contact you. Proactively invite users to chat. Use chat IVRs to handle common requests. Use custom forms to capture details before placing chat in queue.

Web Chat

Have a question? Chat online with us now!

Better Civic Experiences with Intermedia
Contact Center for Local Government

Never Miss an Important Call

Place calls in queue or give citizens the option for a callback. Quickly route them to the right person every time.

Send Timely Reminders

Proactively give notice for public meetings, outstanding bills/fees, events, etc., by using automated two-way notifications via voice, text and email.

Give Citizens More Ways To Connect

Make it easier for citizens to interact with you (especially for sensitive topics) via email, webchat, or SMS text messages.

Reduce Call Volume with Self-Service Tools

Give citizens the convenience of paying bills or finding answers to common questions using self-service tools.

Get Happier Citizens with Quality Management

Track how well citizen interactions went with call monitoring, recordings, and post-call surveys. Use AI to focus on the right calls with sentiment analysis.

Perfect For:

  • State Government
  • County/Parishes
  • Special Districts (Water, School, Fire)
  • Municipalities
  • Boroughs
  • Townships
  • Villages
  • Regional Government or Councils
  • Planning Organizations
  • Public Utilities
  • 211 Services

Use Cases:

  • Citizen Inquiries (Permit Applications, Transportation, Meeting Dates)
  • Service Requests (Garbage Collection, Street Repairs, Public Facilities)
  • Public Service Announcements
  • Emergency Notifications/Weather Alerts
  • Complaint Management
  • Feedback Collection
  • Payment Processing (Taxes, Fines, Fees)
PCI DSS

Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).